Privacy Policy

Thank you for visiting the website of Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—and for reviewing its privacy policy (hereinafter the “Policy”).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable.

This privacy policy consists of the following sections:

Purpose of the Privacy Policy,
Effective date,
Procedures for obtaining consent,
Purposes of data collection,
Purposes of data processing,
Personal information collected,
The treatment processes used,
Procedures for accessing and reviewing personal information,
Sharing of personal information with third parties and the reasons for such sharing,
Use of cookies and similar technologies,
Retention of personal information.
Recovering your email address, if necessary

1. Purpose of the Privacy Policy:

We consider privacy and the protection of personal information to be of the utmost importance, which is why, through this Policy, we are committed to protecting them in accordance with applicable laws.

To ensure this protection, Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—undertake to collect, process, and share personally identifiable information only with the individual’s consent, unless such collection, processing, or sharing is permitted or required by law, in which case your consent will not be required.

The purpose of this Policy is to inform users about why and how Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, Canada Automation, or any person acting on its behalf—will collect and use their personal information. It is written in plain language to ensure that users provide informed consent.

For the purposes of this Policy, “personal information” means any information about an identifiable individual or that can be used to identify an individual. To the extent possible, we will anonymize, pseudonymize, and/or aggregate such information so that it no longer identifies an individual.

2. Effective Date

This Policy is effective as of January 1, 2023

3. Procedures for obtaining consent

We are committed to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implied and may be provided directly by the individual or by their authorized representative.

We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implied consent may be reasonably inferred from a person’s actions or inactions. For example, providing a name and address to receive a publication or a name and phone number to get an answer to a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we wish to use personal information for a new purpose, we will describe the intended use and request consent again.

It is not always possible, particularly in response to a government request, to obtain the individual’s consent to collect, use, or disclose their personal information. We are committed to never disclosing such information, except in accordance with this Policy, unless required or permitted by law.

4. Purposes of Data Collection

The information collected is used in accordance with the purposes and objectives set forth in this privacy policy.

Here are some of the reasons why we collect your personal information:

To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
To ensure and improve these products and services: The data collected during your interactions with our services may be used to analyze and improve the performance of our products and services.
To develop new products and services, as well as for AI: The data collected may be used in research and development to offer new products and services to our users, particularly through advertisements and marketing messages. In addition, the collected and aggregated data may be processed by algorithms that use artificial intelligence.
To offer personalized products and services: By collecting and analyzing data generated by your interactions with our services, we are able to develop and create products and services that are relevant to you, so that we can always best meet your cultural and entertainment needs, including by making accommodations for customers who require them.
To evaluate the performance of our products and services: We collect data to gain insights into both the strengths and weaknesses of our products and services so that we can assess them and address any issues as needed, particularly through surveys. This allows us to ensure the quality of our products and services and to support risk management.
To protect our users’ privacy. The data we collect allows us to verify the identity of and protect the privacy of individuals who contact us by phone, email, or other means.
To comply with legal requirements. Data is collected to comply with obligations arising from laws, regulations, or international treaties.

5. Personal Information Collected

Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—may collect personal information in various forms, but will do so only by lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information we collect, as well as its sensitivity, may vary depending on the context of your interactions with Y&Co. That is why our top priority is to inform you about the nature of the personal information we use.

We protect all personal information we collect. Among the personal information that may be collected and used, we pay particular attention to the following:

Name and contact information. First and last name, email address, mailing address, phone number, and other similar information used to contact you.

Proof of identity. Passwords, password hints, and other similar security information used to identify you and access your account.

Demographic data. Information about you, such as your age, gender, country, and preferred language.

Payment information. Information required to process your payments, such as your payment method number (e.g., your credit card number) and the associated security code.

Subscription data. Information about your subscriptions to cultural events as well as newsletters from cultural organizations.

Images and sounds. Audio-visual data used to ensure the safety of our users, particularly at venues where we organize or host cultural events.

Interactions. Data regarding your use of the websites, platforms, and tools we have created. This refers to data that you provide in order to use the products. In other cases, such as error reports, it refers to data that we generate.

Other examples of interaction data we collect include:

Données sur les sites consultés et l’utilisation. Par exemple :
- Payment and account history. Information about the items you purchase and the activities associated with your account.
- Troubleshooting and support information. Information you provide when you contact Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—to request assistance, including the products you use and other information that helps us resolve your issue.
Interests and preferences. Information about your interests and preferences, such as the artists or music genres that make you travel to concerts, the types of exhibitions and cultural events that interest you, and the cities you are willing to visit to attend certain cultural events. In addition to the information you have explicitly provided, the other data we collect sometimes allows us to identify or infer your interests and preferences.
Data on content consumption. Information about multimedia content (e.g., television, video, music, audio, books, apps, and games) that you access through our products.
Searches and orders. Search queries and commands you use when browsing our website.
Text, typed, and handwritten data. Text data, typed data, and handwritten data, as well as any related information.
Location data. Information—which may or may not be accurate—about your device’s location. For example, we may collect location data from a device’s IP address or from your account profile, which provides a less precise indication of your location, such as a city name or ZIP code.
Other data. Other data provided when you use our website, including data from Google Analytics.

6. Purposes of data processing:

To provide our products and services. We use data to operate our products and services, as well as to provide you with rich and interactive experiences. For example, keeping you informed through our newsletters, etc.

Improvement of products and/or services. We use this data to improve our products, including by adding new features or capabilities (such as reporting errors when purchasing a ticket or viewing a schedule online, etc.).

Customization. Some products include personalized features, such as recommendations that enhance your experience and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, and your location.

Development of products and/or services. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize to better understand our customers’ needs.

Assistance client. We use the data to diagnose and resolve issues related to our products and/or services, restore access to your personal account, and provide other support and assistance services.

Help ensure security and resolve issues. We use the data to help secure our products and services and resolve any issues with them. This includes using data to ensure the security of the services we provide to our customers, detect malware and malicious activity, resolve performance and compatibility issues to help customers get the most out of their experience, and notify them of updates to our products and services. This may include using automated systems to detect security issues.

Safety. We use this data to protect the security of our products and our customers. Our security features can prevent malware from running, notify users when malware is detected on their device, and use video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email newsletters, respond to surveys, and choose whether or not to receive promotional communications from Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—via email, text message, mail, and phone. For more information on managing your contact information, email subscriptions, and promotional communications, please refer to the “Accessing and Controlling Your Personal Information” section of this Policy.

Relevant offers. Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—use data to provide you with relevant and important information about the products and services we offer. We analyze data from various sources to predict which information will be most interesting and relevant to you, and we share it with you in a variety of ways. For example, we can predict your interests in entertainment and suggest new activities you might enjoy.

Advertisement. Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—use the data collected through our interactions with you, through certain of our products, and on third-party websites to advertise our products and services, including on third-party websites. We may occasionally use automated processes to make ads more relevant.

Commercial transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact information to deliver products purchased through our online stores or ticket offices.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and generate reports on the performance of our operations.

Protection of rights and property. We use the data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use the data to verify the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. Par exemple, nous utilisons l’âge de nos clients pour être sûrs de respecter nos obligations en matière de protection de la vie privée des enfants ou pour s’assurer que le client respecte l’âge recommandé pour l’audience. Nous traitons également les coordonnées et les identifiants pour aider les clients à exercer leurs droits en matière de protection des données.

Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.

7. The treatment processes used

Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—place the utmost importance on the security of your personal information and are committed to processing it in accordance with industry norms and standards, solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect. However, absolute security of this information is impossible given the inherent security limitations of Internet transmission. Information transmitted to us is therefore ultimately at the user’s own risk.

8. Procedures for Accessing and Reviewing Personal Information

Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—ensure that all personal information in their possession is as accurate, up-to-date, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you may submit a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

In addition, there may be circumstances in which we are unable to provide you with access to your personal information. This includes situations where providing access could lead to the disclosure of another person’s personal information and that person refuses to consent to such disclosure, or where legal restrictions apply. If such a situation arises, we will notify you of the reason why we are unable to provide you with access to your personal information.

If your request concerns data appearing on third-party websites or platforms, please contact those third parties directly.

9. Sharing of Personal Information with Third Parties and the Reasons for Such Sharing

We do not share your personal information with companies, organizations, or individuals outside your company, except for our authorized vendors and partners who need access to the information for the purposes listed in this policy and within the limits set forth herein, as well as in certain exceptions.

With your consent.
When storing data on cloud servers, personal information may be transferred through third-party jurisdictions. Please note that we only use services provided by reputable companies that have privacy policies in place.
For external processing purposes: We share personal information with other trusted companies or individuals who process it on our behalf, in accordance with our instructions, in compliance with this Privacy Policy, with a level of data security at least equivalent to our own, and in accordance with all other appropriate security and confidentiality measures.
In particular, we use the services of third-party providers to aggregate, clean, and analyze data in the cultural sector so that they can leverage this data and develop tools for the benefit of the public or stakeholders in the sector. To do so, these providers process the information provided as follows:
- The data is first prepared and then organized so that it can be used.
- Using the prepared data, the supplier generates aggregate statistics that contain general, non-personal information, sometimes combined with data from similar sources. This aggregated data is then used to produce aggregate statistics such as origin analyses (primarily based on ZIP codes), as well as seasonal analyses and pricing analyses (such as shopping basket analyses).
- This data is then enriched using two different methods. The first involves enriching the data using freely available third-party data, such as socio-demographic data from the Census based on ZIP codes. The second method is known as inference-based enrichment. Enrichment by inference involves, for example, inferring that the individual in question is under 25 years of age when purchasing a ticket at the “under 25” rate.
For legal reasons: We disclose personal information outside our company if such disclosure is necessary to comply with applicable laws and regulations.

Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—are committed to not selling or renting your personal information to third parties.

10. Cookies and similar technologies

Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—may use cookies, web beacons, web pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser when you visit the website, which uniquely identify the current connection. This data may include information such as your IP address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the duration of your visit, and other statistics.

Cookies are used, among other things, to retrieve search history and shopping carts (e.g., ticket purchases) associated with the session, in order to enhance the user’s online browsing experience. It is important to note that, depending on your settings, enabling cookies may allow other servers to place cookies on your device. You can configure your browser settings to notify you when cookies are present, giving you the option to accept or decline them.

Please note that our website may contain links or references to third-party websites. This policy ceases to apply once you leave our website, and Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—are not responsible for the collection or processing of personal information by these third parties or through these external sources.

11. Retention of Personal Information

Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—retain the data collected for varying periods of time, depending on the nature of the data and its usefulness in providing our products and services. During the retention period, Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—take physical and technical measures to ensure the security of data containing personal information.

The primary locations where personal information is stored are the cities in which Y&Co and its subsidiaries—Cyr, Sygix, Dynamix, Kylo, and Canada Automation—have offices or facilities, as well as the cities in which our hosting provider maintains servers containing the data collected by Y&Co.

Personal information may be stored outside the country in which you live if a third-party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside that country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and government and law enforcement authorities in those countries or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time.

Additional information

Changes to these rules:
We may make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not take effect without your explicit consent. We always indicate the date on which the latest changes were made and allow you to access archived versions for review. If the changes are significant, we will post a prominent notice on our website (including, for certain services, via email notification).

Compliance Officer:
If you have any questions, comments, or complaints regarding this policy, please contact the person responsible for ensuring compliance with this privacy policy:
Y&Co
395 Labbé Blvd. North,
Victoriaville, QC, G6P 1B1
Phone: 873-665-3018
Email: info@y-co.ca